HOW CROSSBAR TRAINED 53 YOUNG, DYNAMIC PROFESSIONALS JOINING A CARD FRAUD INVESTIGATION PROCESS AT OUR CLIENT LOCATION IN DALLAS,TEXAS

(3 BATCHES* 5 DAYS VIRTUAL TRAINING PROGRAM DELIVERED FROM INDIA)

SITUATION

Our client is a global professional services firm primarily focusing on business transformation, driving digital-led innovation and digitally-enabled intelligent operations for Global Fortune 500 companies with presence in more than 30 countries and an unmatched level of expertise in running operations for banks, insurers, and consumer good firms. The requirement was to remotely conduct Fraud Operations pre-process training for 50+ FTEs (a combination of freshers +experienced resources)

THE SOLUTION

Crossbar jointly created a robust 5 days Pre-Process Learning Path and customised the training content covering all the aspects of Card Fraud Operations (Fraud / Non Fraud, Card Present v/s Card Not Present, Disputes, Chargebacks, Different Fraud Types etc.) to suit a mix batch of freshers and the experienced resources.
Every subject area was supported by real life case studies and examples, role plays, break-out rooms, puzzles, treasure hunt, Bingo and recap sessions which were discussed in an open, interactive environment.
Entire training was conducted effectively leveraging online collaboration tools with zero disruption ensuring NO difference from a traditional Classroom Training – all the sessions were specially designed to ensure participation from all the candidates – with lots of exercises, tests and assessments.

Results

THIS IS WHAT 'THEY' HAVE TO SAY

"I enjoyed my trainers all throughout this week. Vivek was an excellent trainer. Very patient but also attentive to details .TWO THUMBS UP"

"I think the pre-process training is very detailed. I feel I know what to expect next week and my role as a senior fraud associate. I also learned about different way to protect a customers account and fraud methods used to attack customers."

"I like how we were able to interact in groups and do the case studies. The case studies really gave me a feel for how it would be on the production floor. With group activities it was nice to get others feedback and see how each and everybody handle situations differently. Overall the training was very informative. I learned a lot of new things I never knew that went into fraud! "

"It's a lot to learn but Vivek makes it easy because he is very knowledgeable. The breakout sessions helped and was a good way to understand further through more interaction with different scenarios"

"Everyone was so amazing and helpful. Such a wonderful group of people over this class. Thank you ALL for all the time and work you put into me :)."

"I think Vivek was excellent! I came in this training knowing only a little about fraud and I ended preprocess training feeling very knowledgeable, thanks to him and the team! "

"It was great training session very thoroughly and clear. Very interactive one of the best trainings i ever been in"

"Mr. Chaudhary is a very good trainer he made sure we received plenty of help and he explain ever slide very well. "

"I loved how we had a lot of group activites and we all came together as one "

"Training was very fun and made me willing to learn and pay attention to the material presented to me. "